Noom concierge support chat agent

What was done

Noom migrated from a first-generation workflow-driven support platform to Decagon Chat to scale concierge-style customer support. The deployment gave Noom more flexibility during a start-of-year volume surge while preserving service quality for health-and-wellness customers. Decagon reports that support deflection improved from 59% to 68% within 30 days.

Stack