Travel & Hospitality
Hospitable always-on rental host support agent
Hospitable uses Fin to resolve short-term-rental host support questions around the clock from its knowledge base.
Author: Intercom
What was done
Hospitable adopted Intercom's Fin AI Agent so short-term-rental hosts could get answers outside normal support hours without waiting for a larger team. Fin uses the company's knowledge base for common questions and hands off uncovered issues to human support with context preserved. Intercom reports 500 backlogged queries resolved instantly, 30% of inbound support questions resolved automatically, and a 95% reduction in response times.
Stack
Fin AI Agent
Intercom Helpdesk
Knowledge Base
AI Support Handoff