Green Feather casino player support agents

What was done

Green Feather Online runs four casino brands across multiple markets and uses Ada-powered AI agents as the first support layer for recurring player issues. Ada Playbooks and API integrations handle workflows such as deposit-bonus recommendations, balance discrepancies, open-round inquiries, and goodwill-gesture eligibility while escalating sensitive cases to humans. Ada reports a 37-point increase in automated resolution rate in five months and around 90% CSAT for the open-round workflow.

Stack