Valon compliant mortgage voice agents

What was done

Valon deployed Decagon AI agents across voice, chat, and email for mortgage-servicing interactions where accuracy and compliance are critical. The teams tuned voice handling for account numbers, dollar amounts, regulatory precision, and repeatable QA, while Agent Operating Procedures let Valon build new use cases and debug call flows. Decagon reports 50%+ voice deflection, roughly 90% CSAT, and average seconds to answer under one minute during call volumes two to three times higher than prior peaks.

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