Imprint multi-brand credit card support agent

What was done

Imprint issues co-branded credit cards for partners such as Booking.com, Shell, and Rakuten, so support needs to reflect each partner's brand while meeting financial-services audit expectations. Sierra's Agent Studio lets Imprint maintain a shared support baseline with partner-specific overrides for tone, terminology, pronunciation, and required language. Imprint documented modes, authentication, tool availability, and exact regulatory wording, using Sierra simulation logs to make the agent legible to sponsoring banks. The agent handles common tasks such as balance checks, payments, and replacement cards, and is expanding into pre-authenticated in-app support.

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