Sunrun payment support voice agents

What was done

Sunrun deployed Replicant for payment-related call automation after rapid growth increased contact-center volume for routine requests. The voice agent handles payments, after-hours support, autopay enrollment, and Spanish-language service so human agents can focus on complex customer issues. The workflow also helps collect payments and enroll customers in autopay, reducing failed payments while increasing contact-center capacity. Replicant reports nearly 50% of payment calls are resolved without agent involvement, a 4.6 out of 5 CSAT score, and cost savings significant enough that Sunrun describes the implementation as effectively paying for itself.

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