Best Egg compliant Zendesk chat agent

What was done

Best Egg deployed Zendesk AI agents as part of its digital financial-services support workflow, using approved content and controlled flows for regulated customer conversations. The agent answers routine chat inquiries, gives 24/7 guidance, and lets a smaller human team focus on sensitive financial issues. Zendesk reports roughly 80% chat automation, email automation rising from about 1% to 20%, and more than $500,000 in annual savings.

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