WEX customer email orchestration agent

What was done

WEX expanded its automation program into agentic AI workflows for high-volume communications and operational decisioning. UiPath Communications Mining identifies the intent behind incoming customer emails, UiPath Robots execute deterministic account or request updates, and UiPath Maestro orchestrates AI models, automation workflows, and human-in-the-loop reviews. UiPath reports the broader WEX automation program saves more than 70,000 labor hours annually and has generated $2.7 million in value while new AI-driven workflows expand.

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