Supply Chain & Logistics
Tetra Pak healing agents for operations
Tetra Pak uses UiPath AI agents to summarize requests, route supply-chain work, and detect workflow issues before they delay operations.
Author: UiPath
What was done
Tetra Pak moved beyond task automation by adding UiPath AI agents to finance, tax, supply-chain, customer onboarding, and service operations. The agents summarize requests, route tasks, coordinate actions across systems such as SAP, Salesforce, and customer portals, and include human validation for compliance-sensitive work. UiPath reports turnaround time in onboarding and supply-chain workflows fell from days to hours, while healing agents proactively detect interface or system changes and resolve or escalate them before workflows stall.
Stack
UiPath Document Understanding
UiPath Maestro
Generative AI
SAP
Salesforce