Dott instant ride-resolution support agent

What was done

Dott launched an Ada-powered AI agent in November 2024 to support riders across hundreds of cities when trips, refunds, or vehicle issues need immediate action. The agent interprets requests in multiple languages and triggers backend APIs to end rides, check vehicle state, issue refunds, and manage real-time trip problems without waiting for a human queue. Ada reports that Dott reached a 77% automated resolution rate by 2026 with 25 API-powered automations across roughly 2 million annual customer contacts.

Stack