TeamSystem regulatory-support AI agents

What was done

TeamSystem unified support across acquired Spanish companies on Zendesk and then deployed one AI agent per company for messaging and email. The agents answer frequent questions, detect intent, draw from 10,000 short knowledge-base articles, and are being expanded with AI Agent Builder flows for product-specific situations. During demand from Spain's certified billing and invoicing regulation, TeamSystem's AI agents handled about 30,000 conversations per month, answered roughly 100,000 monthly questions, and automated up to 80% of repetitive requests.

Stack