Education
Docebo global B2B support agents
Docebo uses Zendesk AI Agents, Copilot, and QA to consolidate global enterprise-learning support on one platform.
Author: Zendesk
What was done
Docebo moved a global support organization from ten separate tools to Zendesk with AI Agents, Copilot, and AI-powered QA. AI Agents automate repetitive chat and email resolutions, Copilot summarizes long threads and drafts responses for human reps, and QA reviews every interaction for quality patterns. Zendesk reports 43% chat automation, 30% email automation, 52% lower cost per ticket, $250,000 in annual savings, and 95% CSAT.
Stack
Zendesk AI Agents
Zendesk Copilot
Zendesk QA
Help Center
Ticket Automation