ThankYouAgent
Productivity

reMarkable Mark and Saga support agents

reMarkable uses Agentforce for customer support and a Slack-based internal IT help agent.

Author: Salesforce

Open source post

What was done

reMarkable deployed two Agentforce-powered agents after growth strained its customer support and IT teams. Mark answers routine customer-service questions from Salesforce knowledge content, while Saga runs in Slack, answers employee IT questions from Confluence-grounded data, and creates Jira tickets for complex requests. Salesforce reports 32,000 customer conversations since go-live, a 37% resolution rate, and more than 10,500 customer inquiries resolved by Mark.

Stack

Agentforce
Data 360
Service Cloud
Slack
Jira

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