GET AI intake and service desk agents

What was done

GET AI uses a Customer Zero model in which consultants, engineers, and analysts run Microsoft AI tools inside their own business before recommending patterns to customers. Internal agents include policy support, travel and expense support, staff Q&A, managed-service workflows, and an AI Intake Agent for turning unstructured ideas into decision-ready use cases. The intake workflow coordinates specialist agents for brainstorming, business value assessment, solution briefs, architecture recommendations, ROI estimates, prototypes, and code frameworks. Microsoft reports the intake process now moves ideas from months to days, while daily Copilot and agent use creates an estimated 15% productivity uplift across knowledge work.

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