Equinox always-on lead engagement agent

What was done

Equinox built Quin on Agentforce Sales to keep prospective members engaged outside advisor business hours. The agent answers questions about memberships, amenities, locations, and policies, captures leads in Agentforce Sales, uses Data 360 for approved Equinox content, recommends nearby clubs through Google Maps, and checks Outlook calendars to schedule tours. Since launch, Quin has engaged more than 7,300 leads, achieved a 60% email open rate, and converted 48% of meetings into joins.

Stack