Siemens inbound lead qualification agents
Siemens uses two Agentforce sales agents to respond to inbound leads, qualify BANT details, and route strong prospects.
Author: Salesforce
What was done
Siemens uses an Agentforce engagement agent and qualification agent to handle unqualified inbound leads from software downloads, events, and other demand sources. The engagement agent sends timely personalized outreach, while the qualification agent collects budget, authority, need, and timeline details, writes answers back to Sales Cloud, and applies Siemens-defined rules through Agent Script. Qualified leads are routed to sellers with summaries and context, while lower-fit leads follow a polite closure path. Salesforce reports response time dropped from days to minutes, about 2,500 in-scope inbound leads per month receive an initial response, and 132 countries are supported.