SPECS AR glasses customer journey superagent
SPECS uses an Agentforce superagent to guide high-consideration AR glasses buyers from discovery through support.
Agentforce
Service Cloud
Data 360
Google BigQuery
Zendesk
AI Agent Use Cases
AI Agent for Discovery
6 real-world examples of AI agents used for discovery. Every case includes the tech stack, source link, and author. No fluff — just what people actually built and shipped.
Crocs Rivet retail shopping and support agent
Crocs built Rivet, an Agentforce superagent that moves between product discovery, order support, returns, and rep handoff.
Agentforce
Data 360
Agentforce Service
Agentforce Commerce
Algolia
Bertelsmann Multi-Agent Content Discovery System
Bertelsmann's AI Hub built a LangGraph multi-agent system with specialized publishing, broadcasting, and news agents for cross-domain content search.
LangGraph
LangChain
Legal Contract Discovery Finds $500K in Forgotten Renewals
Legal teams using AI agents for contract analysis discovered hundreds of forgotten contracts and identified $500K+ in annual spend from auto-renewing expired agreements.
AI Agent
NLP
Newsletter
Best AI agent use cases, weekly.
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