PLDT KAI enterprise knowledge agent

What was done

PLDT and Smart built KAI, a Knowledge, Automation, and Intelligence assistant, with UiPath to help sales, presales, and relationship teams answer customer and internal queries faster. KAI grounds answers in approved product specifications, facility availability, service readiness documents, and network performance data, with cybersecurity guardrails and iterative accuracy tuning. UiPath reports KAI now handles 11,000 of 11,300 monthly queries and returns answers in one to three seconds instead of the previous one-to-five-day turnaround.

Stack