eSky multilingual travel support agents

What was done

eSky Group uses Ada AI agents across eSky, Thomas Cook, and eDestinos to support travelers across more than 50 markets. The agent strategy covers multiple channels and languages, handles routine travel-support tasks such as updating passport details, and helps the team absorb irregular-operation spikes from cancellations and disrupted trips. Ada reports a 17-point automated-resolution increase in four months, 200% ROI, and three distinct brands managed by one team.

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